Where AI works for you.

Transform experiences with AI built for your customers, your employees, and your business. When you have the most advanced AI platform, every interaction is enhanced, every decision is informed, and every moment is amplified.

The most advanced generative AI platform.

Webex delivers AI innovation across audio, video, and text so whether you’re supporting customers, collaborating with teams, or getting work done, you’re always at your best.

AI Agent
The new AI Agent provides smart, human-like interactions with conversational intelligence across voice and digital channels to deliver helpful, proactive self-service for customers.
AI Assistant
Just ask the AI Assistant. It boosts productivity for all teams and roles with AI-driven summaries, action items, responses, translations, search, and more.
AI for Real-Time Media
Industry-first generative AI for audio and video ensures the highest quality, even in the poorest network conditions, so interactions are always crystal-clear.
An AI Assistant to elevate employee and customer experience.

AI Assistant for Webex is with you every step of the way, improving productivity ,enhancing communications and delivering more effective outcomes.

AI Assistant for Webex Suite

Improve productivity of employees and get the most out of every meeting, message, and communication.

AI Assistant for Collaboration Devices

Create intelligent workspaces equipped with everything from voice commands and AI-driven camera views, to embedded IoT sensors.

AI Assistant for Customer Experience

Enable agents to quickly resolve issues, improve interactions, and provide richer customer experiences. 

Transform customer experience.

With connected AI and real-time automation across the customer journey, Webex AI delivers exceptional support, anticipates customer needs, and empowers agents.

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    Improve customer satisfaction

    Eliminate hold times and resolve issues faster with proactive, personalized communications and the most life-like AI self-service.

    Download Infographic
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    Increase agent efficiency

    Deliver faster, more effective support with AI-powered summaries and suggested responses. Provide real-time coaching and burnout detection to help agents be their best and reduce turnover.

    Download infographic
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    Grow revenue and reduce churn

    Get AI-generated analytics for better decision-making and actionable insights, such as top call reasons, plus predictive CSAT scores to drive continuous improvement.

    Read blog
  • Transform employee experiences.

    Webex AI drives smarter, more productive collaboration experiences whether remote, in office, or on the go.

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    Elevate every interaction with unmatched clarity

    Boost productivity with real-time summaries, action items, answers from AI Assistant, and content conversion to video or polls. With crystal-clear interactions, easily share and translate accurate summaries in 120+ languages.

    See How
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    Unite teams, no matter the distance

    Video-enable every space and digitize workplace management for AI experiences that bring everyone closer, whether remote or in-office.

    See How
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    Transform IT management

    Get instant answers and actionable insights from large data sets, and AI-powered device management at scale through smart diagnostics.

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  • The power of Webex AI.

    Customer Experience
    3x
    faster agent
    response times
    75%
    anticipate reduced customer churn
    EMPLOYEE EXPERIENCE
    8hrs.
    of time saved
    per week
    81%
    had significantly more effective meetings
    The leader in AI-powered experiences.
    Driving industry-first AI innovation

    Webex is the first to bring together audio, video, and language intelligence to deliver crystal-clear performance and rich, actionable context in every interaction—even in poor network conditions.

    Powering AI across your organization

    Webex delivers unparalleled AI feature velocity that’s available across the entire platform, including Contact Center, Suite, and Devices.

    Putting you and your data first

    Webex AI works on the foundation of Cisco Responsible AI and upholds the strongest security, trust, and privacy principles when it comes to safeguarding your data.

    Why customers love Webex AI.

    The AI Assistant summaries in Webex Contact Center are concise, providing the important context of a customer’s earlier interaction during repeat calls. These can be leveraged by our virtual bankers to avoid repeat conversations and improve customer experience,

    Jason O’Dell, Vice President, Voice Services Manager at First Horizon Bank

    We compared what Webex produced [AI-generated summaries] to the notes taken by our project manager in a meeting when testing the capability. Webex’s notes were more accurate and comprehensive.

    Pegasystems spokesperson

    Messaging summaries provide me with a quick overview of the discussions happening within a Webex space, allowing me to focus on the conversations that are important to me. I was amazed by the quality of the summaries from the very beginning,

    Sebastian Leuser, Solution Architect at Deutsche Telekom

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    Built for any industry.

    Businesses across industries are leveraging Webex AI to deliver meaningful results.

    Banking

    Webex AI delivers a secure solution that empowers virtual bankers to resolve issues quickly and provide personalized service to enhance customer satisfaction.

    Retail

    Webex enables AI solutions for real-time sales assistance and customer service coaching to help boost sales performance and improve customer experiences.

    Healthcare

    Healthcare organizations are enhancing patient care with AI-driven call routing and automated EMR tasks to boost efficiency, allowing agents to focus more time on patients.

    Government

    Webex enables more efficient and secure public service delivery by incorporating AI for proactive notifications to members, in contact centers, and for predictive infrastructure maintenance.

    Our commitment to responsible AI. 

    Security, trust, and privacy. Learn how Webex upholds these principles across our AI innovations.

    Your data belongs to you.

    Security by design, not by chance.
    Trust is earned, transparency is paramount.