Dynamic AI interactions that lead to customer resolutions.
The Webex AI Agent answers inquiries and fulfills customer intents across a wide range of channels–all while delivering personalized, conversational experiences.
Answers for every customer.
Effectively handle challenging questions with an AI Agent that can quickly understand customer needs and customize every answer.
Scale conversations across a wide range of channels, including Voice, SMS, Email, Livechat, Facebook Messenger, Apple Messages for Business, and Whatsapp.
Provide instant support for your customers whenever they need it, whether they need to schedule an appointment, troubleshoot problems or get answers to their queries.
Transfer conversations seamlessly if human assistance is needed, providing the full context so agents can pick up right where the AI Agent left off.
Overcome language barriers with a single AI Agent that is capable of conversing in over 10 languages.
Evaluate the performance of AI Agents with automatic agent testing and scoring that helps you optimize interactions and maximize customer satisfaction.
Easy to build, fast to deploy, and seamlessly integrated with your existing systems–all backed by Cisco security.
Use a no-code / low-code, intuitive platform to design your AI Agents, enabling you to rapidly deploy to boost operational efficiency and accelerate time to value.
Create either autonomous agents which use LLMs for adaptive, human-like interactions, or scripted agents which use conversational AI with controlled, pre-configured responses that are ideal for sensitive data.
Cisco’s stringent data security measures and reliable AI guardrails ensure trustworthy responses and help maintain safeguards.
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