Cisco AI Assistant for Webex Contact Center
Unlock the full potential of customer-facing teams with AI.
Arm your agents with AI.
Built on the Cisco AI platform, the AI Assistant for Webex Contact Center provides agents and supervisors with intelligent, automated assistance that boosts productivity and generates real-time insights.
Empower agents and supervisors
Use a rich set of intelligent features to boost agent efficiency, keep teams engaged, and enable supervisors to make quick, data-driven decisions.
Boost productivity
Help agents be their best in every interaction by automating manual tasks, delivering contextual handoffs, and proactively addressing burnout with wellbeing notifications.
Generate actionable insights
Use AI-powered analytics that enable customer experience leaders to operate a smarter, more efficient contact center.
Expedite training
Onboard agents faster with AI-powered assistance that delivers quick answers and the right context to customer-facing teams, enabling expert service from the start.
AI Agent Transfer Summaries
Provide accurate, automated summaries from AI Agents and IVR transfers so customers don’t have to repeat themselves.
Dropped Call Summaries
Ensure continuity when communication is interrupted by capturing interaction details to seamlessly resume a conversation with all the previous context.
Topic Analytics
Uses historical data to identify common reasons for customer contact and organize conversations between agents and callers by topic—making it easy to track trends and gain customer insights.
Agent Wellbeing
Automatically identify signs of burnout and take action by re-routing calls to other agents, switching agents to a less demanding channel, or adding a break to their schedule.
Automatic CSAT
Get insights on customer satisfaction for every voice interaction with automatically generated customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
Coming Soon
Suggested Responses
Improve agent efficiency and reduce onboarding time by providing agents with instant AI-suggested responses in the chat window that are contextual and tailored to the customer’s query.
Coming Soon
Real-time Transcription
Provide instant, accurate, and continuous transcription of conversations during live calls.
The leader in AI-powered customer experiences.
Webex delivers innovative, industry-leading AI with safeguards built for the enterprise.
Industry-first AI innovation
Webex is relied on by global enterprises and recognized as a leader by industry analysts due to significant innovation in AI and the breadth of solutions across the Webex platform.
Data privacy and transparency
Webex is committed to respecting the privacy of your data and every AI- powered innovation adheres to the Responsible AI Framework.
Enterprise-grade security
Webex AI works on the foundation of Cisco Responsible AI and upholds the strongest security, trust, and privacy principles when it comes to safeguarding your data.
Resources, at your fingertips.
Learn more about the AI Assistant and get started today.
