Boost employee productivity and transform customer experiences with your new workplace assistant.
Improve productivity of hybrid workers and get the most out of every meeting, message, and communication.
Create intelligent workspaces equipped with everything from voice commands and AI-driven camera views, to embedded IoT sensors.
Enable agents to quickly resolve issues, improve interactions, and provide richer customer experiences.
Ask AI Assistant
The AI Assistant can help find answers to your questions such as "What's on my schedule?' or 'What did I miss today?' Just ask, and it will provide you with the information you need based on your Webex messages, meetings, transcripts, and calendar.
Calling summaries
Never forget the details of important conversation with call summaries. Easily record calls natively with summaries in the AI Assistant for Webex Calling and review the highlights of your conversations directly in the Webex app.
Meeting summaries
Quickly catch up on missed meetings with meeting summaries, highlights, and action items at your fingertips.
Messaging summaries
Easily digest all your messages across spaces with summaries and unread message recaps.
Message tone and translation
Leverage AI to translate messages or help you quickly change the tone of your message before sending.
Save time when viewing videos in Vidcast with AI that automatically organizes the video into chapters and provides highlights that make it easy to find the information you need.
Step away from an in-progress meeting and receive a summary of key highlights that you missed while away.
Quickly translate from English into 30+ languages during your live, virtual, or hybrid events.
Hear teammates clearly with noise removal that eliminates background noise while enhancing speech.
Make virtual concerts or music lessons sound even better with music mode, which preserves the original sound of your microphone.
Be heard loud and clear as background talk is filtered out and foreground talk is enhanced, ensuring clear audio.
Hear all speakers equally, no matter where they’re located in the room. Optimize for all voices ensures everyone is heard while filtering out background noise.
Create a more engaging experience while presenting by immersing your video directly into your shared screen so your audience doesn’t have to choose whether to focus on the presenter or on the content.
With gestures, you can make meetings or events more interactive and engaging without interrupting the flow of discussion.
Protect your privacy and express yourself while working from anywhere with virtual backgrounds.
Catch all the details with live closed captions or full transcriptions after the meeting is over.
Bring people together with real time translation from 13 languages into 100+ languages.
AI virtual lens
The optical telephoto lens in the Cisco Board Pro G2 and Room Bar Pro is enhanced with camera AI which allows for extended zoom to capture even the most distant participants in the room without compromising on quality.
Cross-view
Keep everyone engaged and show the best view of people in the room from different angles through adaptive, AI-directed framing.
Presenter and audience
Enable both a remote and a local presenter to co-present more inclusively at hybrid events by keeping the local presenter in frame as they move around the stage.
Roundtable setup
Make round-table discussions in boardrooms more immersive and engaging. Remote participants will see and hear in-room participants with razor-sharp clarity and feel part of the discussion.
See the active speaker and meeting room participants in two separate video streams to create a more inclusive experience for remote attendees—whether they’re joining from a device or the Webex app.
Select from a set of intelligent camera views or manually adjust your settings—see the entire group, keep the focus on the speaker, or evenly frame everyone in the room so you never miss a beat.
Control your meetings and conference rooms with just your voice. Book a meeting room, join your meeting, and control in-room amenities like lights and blinds without lifting a finger.
Get crystal clear audio with industry-leading noise removal that intelligently identifies and suppresses unwanted sounds from both the meeting room and remote participants.
Enhance your audio by optimizing for all voices or just your voice to ensure everyone is heard, and distractions are kept at bay.
Engage your audience effortlessly with devices that detect when a presenter or audience member is speaking and dynamically switch the camera view to focus on the active speaker.
Create a more engaging presentation experience by immersing your video directly into your shared screen so your audience can focus on both the presenter and the content.
Create a more inclusive meeting environment with real-time transcription and closed captioning.
Turn data from embedded IoT sensors into actionable insights so you can create a workplace optimized for wellbeing and productivity.
Get real-time data on room occupancy and usage so you can optimize your meeting rooms.
Conversation summaries
Eliminate the need for customers to repeat themselves with automatic summaries that generate a recap of every chat and call, even ones that drop, helping to ensure a seamless transition between virtual and human agents.
Suggested responses
Generative text automatically suggests replies for agents while bringing in customer context and history for quicker, more accurate responses.
Generated session summary and wrap-ups
Real-time customer activity is added to customer profiles, ensuring you’re kept up to date with every interaction.
Agent answers
Gives agents knowledge-based article suggestions for customer questions, highlighting the most important part of the article for faster reference.
Automatically pull top-rated calls so supervisors can identify best practices and better train agents across the organization.
Leverage AI to listen for cues to detect potential agent burnout, so supervisors can step in and relieve stressed agents.
Easily generate code in the Webex Connect flow builder using simple descriptions.
Let your agents be heard clearly with noise removal that eliminates background noise while enhancing speech.
Be heard loud and clear as background talk is filtered out and foreground talk is enhanced, ensuring clear audio.
Improve customer outcomes and agent wellbeing with channel routing that optimizes itself based on topic, customer sentiment, capacity, and agent conditions.
Fill in the gaps that survey responses miss, combining sentiment scores and transcripts to broaden customer intelligence.
Optimize with virtualization and enhance self-service by identifying the top reasons customers have called in to the contact center.